Module 10: Reporting, Client Satisfaction & Escalation Management

Course Overview

Module 10: Reporting, Client Satisfaction & Escalation Management

Lessons:

1. Creating Client-Focused Reports
2. Tools for Reporting (Google Data Studio, SENTR)
3. Conducting Biweekly Client Calls
4. Using NPS for Client Feedback
5. Managing Escalations

Practical Assessment:

• Create a report for a mock campaign and conduct a mock biweekly call explaining results and next steps.